January 29, 2017

Frequently Asked Questions (FAQ)

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The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.  Stanley Steemer’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently.  Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers.  Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture.  It’s the cleaning method most recommended by carpet manufacturers.

A light vacuuming in the traffic areas is recommended but not required.  If needed, the crew can pre-vacuum the area to be cleaned.  Also, the equipment is vacuuming the entire time we are cleaning.

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on how soiled the carpet is, and any necessary spot removal treatments.

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

We use a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.

We use a high pressure rotary tool with dual rotating jets. This is combined with the same truck-mounted steam/pressure cleaning we use to deep clean your carpet. We use tile and grout specific cleaners that strip away any waxy build-up and remove the dirt embedded in the grout lines.

For an average size room (up to 25 square meters), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.

We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time.

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